Customer Service
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Prices are GST inclusive
SERVICING MELBOURNE SUBURBS
I'd like to give a big shout out to Brett, who delivered over 50 sleepers to my house. I have a long a steep driveway. My expectation was that the sleepers would be delivered to the parking space at the top of the driveway, and that I'd have to bring them down to where I intend to use them. When I got home I found the sleepers neatly and thoughtfully placed down the drive. Brett's considerate effort to do more that would normally be expected is greatly appreciated.
David Livingstone (25/01/2019)
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Hi Jodi,
Here's a testimonial if you would like to use it.
Would highly recommend SleepersDirect, first class service in all aspects.
The great guidance from Jodi when ordering, the professional email & text to confirm the order and delivery time, fantastic delivery service (the on board fork-lift was able to offload sleepers in the perfect position next to the job) and the product itself, we opted for the Bluestone concrete sleepers which look absolutely brilliant. Couldn't be happier.
Hope this is useful!
Thanks again
Cheers, Rob Granter (2/10/2017)
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Hi Jodi,
We have now used SleepersDirect twice and the service both times has been fantastic The second time I’d go as far to say outstanding!
Yesterday afternoon we went online to make a second small order. When checking out we couldn’t select the deliver service so we rang to check if this was possible and you advised us that there was a minimum order for delivery and why, which was all completely understandable.
However, you then went out of your way to arrange delivery for us, for the same price as your own service with another courier. This was fantastic for us as we don’t have a vehicle able to carry the items we purchased. Further, the items have arrived this morning, before 8am!
As I’ve said, I find this to be outstanding service. And the quality of the product has been equally good – both times.
I’d have no hesitation on recommending SleepersDirect. You have a fantastic ordering service on-line and fantastic service on the phone. We’ve not experienced SleepersDirect on-site, but I can only imagine the same level of service is present there too.
Thank you.
Amanda John (8/06/2017)
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I just wanted to say a big thank you for your assistance today.
Although it was only your second day back after the Christmas holiday break, and you appeared very busy, your service was first class. Your advice and recommendations were very much appreciated, and I could see from the way you looked after me and a couple of calls you took whilst I was in your office, customer service is highly important at Sleepers Direct. This was also noticed during the phone call I received after I left your office to advise that you were able to squeeze in delivery this afternoon, and finally your delivery driver. From order to delivery – three hours. Wow!
A totally pleasant experience.
Regards, Ray Finck (11/01/2017)
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Just received my delivery what a absolute gentleman Tony the driver was helped in anyway he could.
Frank B. (08/07/2016)
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Hi my wife and I popped in last Friday to make a purchase, we were met by Jan in the office who was very pleasant and helpful the sale was quick, efficient and the product was loaded onto my ute in 'no time'). Thanks for a very positive experience we will be happy to recommend your company.
Graham (24/05/2016)
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Just wanted to say how impressed I was with the service received. At the end of the day a sleeper is a sleeper so there is not too much difference with the supplier but the communication was second to none. The text message, the following of delivery instructions and the photo after - excellent service, I will be a return customer.
Craig F (13/05/2016)
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I just received my delivery of sleepers and posts from your company by your crane truck driver this morning and I will say that your driver was excellent in his whole attitude toward me the client and placing the stock where I wanted it. You want to hold on to this driver thanks again to all the team. Will recommend you to all.
Malcolm P. (11/02/16)
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Hi SleepersDirect,
Just received my second order today and must say your product and delivery service is second to none. Your driver gives good old fashion customer service nothing seems to hard in particular a difficult delivery location. I'm very impressed with the timing of the delivery both deliveries so far arrived within 10min of the scheduled time. Thanks
Steve (05/08/15)-----------------------------------------------------------------------------------------------------------------------------------
Hi Guys,
Great service from your driver Jamie today who unloaded about 500kg of sleepers by himself and stacked them neatly in my driveway so as he didn't do any damage to the concrete. He even SMS'd me a picture of everything to make sure I was happy (as I wasn't home). Great communication and service, well done.
Regards, Doug Adams (09/07/15)-----------------------------------------------------------------------------------------------------------------------------------
To Nathan & the Team,
I would like to pass on my sincere thanks to all at Sleepers Direct. The service from start to end has been exceptional. James the delivery driver is a credit to your organisation, his customer service is outstanding & nothing is too much trouble. Many thanks for a great service, I will be reccomending Sleepers Direct to all my contacts within the construction industry.
Cameron – Sunbury (04/03/15)-----------------------------------------------------------------------------------------------------------------------------------
Just wanted to say thank you for the easy transaction, your driver assisted us greatly by unloading the delivery in a convenient location - everything that we ordered was there and the sleepers good quality.
Thanks.
Ross Lister - Belgrave (05/11/2014)-----------------------------------------------------------------------------------------------------------------------------------
Thanks Guys .. Don't normally do feed back .. but your business really did excel on this occasion .. easy to use web site .. good advice over the phone and a delivery that arrived on time and was unloaded exactly where I wanted . Look forward to letting friends know about your business
Darryl – Donvale (19/11/2014)-----------------------------------------------------------------------------------------------------------------------------------
Just wanted to say a BIG BIG thankyou to the guy who delivered our sleepers. Coming home to them in and on the slab was the best news for quite some time after having lugged so many other things up the hill. Great service guys and I have told many and will recommend to all and use again.
Feel free to use as testimonial.... Happy man !!!
Milton - Upper Ferntree Gully (20/05/2014)-----------------------------------------------------------------------------------------------------------------------------------
Thanks for the recent supply of ironbark sleeps. Delivery service was excellent and the price was extremely competitive.
Drew - Brunswick West (18/04/2014)-----------------------------------------------------------------------------------------------------------------------------------
The service provided by SleepersDirect was second to none. Responsive, flexible, efficient and exceptionally accommodating. SleepersDirect will certainly be my first port of call next time I'm after landscaping timbers. I highly recommend them.
Jeanette Paoletti - Boronia (27/10/2013)-----------------------------------------------------------------------------------------------------------------------------------
SleepersDirect had everything I required for my retaining wall. It was an easy process to organise payment and shipping online and I was happily surprised with the communication and quality of the products.
Rohan Crilly - Croydon North (21/09/2013)
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SleepersDirect offered a competitive rate and an excellent service. The quality of product was very good and their turn around time was first rate. They were easy to deal with and I have no hesitation in recommending them to other landscape contractors.
Greg Harper - Striking Landscapes (19/09/2013)
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SleepersDirect offered a very user freindly website with affordable prices; easy to use and order; great prompt service and high quality products. No hesitation to reccommend to family, friends or colleagues or to use again myself in the future.
James Russ – Mt Eliza (6/09/2013)